Service & Support

By experienced team

Operational reliability thanks to a sustained partnership over time

Same-day response guarantee

Service plans available with different coverage depending on needs

Instrument replacement offers to ensure a long-lasting solution

Service & support for your operational reliability.

Technical support with same-day response:

Our staff holds comprehensive expertise based on solid scientific knowledge and experience. You will enjoy an efficient case handling and clear communication for good planning of your activities.

The established work process includes troubleshooting online and on-site, plus engagement of the necessary resources to help solving your technical challenges.

Field service team for technical service on-site (KWiras)

Installation and operational testing
Validation and verification, IQ/OQ
Yearly maintenance service
Troubleshooting and offering solutions to your issues
User maintenance advice and training
On-site response time depending on service plan

We communicate in Swedish, Danish, Norwegian and English.

Field service team home page